Our Cancellation Policy
For Day Passes and Spa Passes, you may cancel or change your date at any time up until 10am on the day of your booking for either a full refund back to your credit card or ResortPass Credit to use another day.
For Cabanas, it is recommended to cancel the day before your booked date as same-day cabana cancellations may be non-refundable.
Bookings are non-refundable after 10am on the day of your booking. Bookings made after 10am on the same day are non-refundable.
Please note: certain hotels may have stricter cancellation policies and do not allow same-day cancellations.
Cancelling before your Booked Date
Up until the night before your booked date, you can cancel yourself by going to My Account, click View next to the booking, and then click Cancel Booking. You will receive ResortPass Credit that can be used towards another booking on our site at any time. The credit will automatically be applied at checkout when you book again. If you wish to receive a refund back to your credit card, please contact us at firstname.lastname@example.org and we will do that for you.
Cancelling on the day of your Booked Date
If you would like to cancel on the same day of your booking due to weather or other reasons, please email us at email@example.com with your Booking ID. We must receive the request before 10am. We will process your cancellation for a full refund back to your credit card within a couple of hours. While we are flexible with same-day cancellations, please note that some hotels have strict same-day cancellation policies so a refund is not 100% guaranteed. If you would like ResortPass Credit to use at another time, let us know and we can do that as well. You will get a confirmation email as soon as your booking is cancelled and refunded. Credit card refunds take 5-10 business days to process.
If you would like to change your date instead of cancelling, please contact us and we can change the date of your booking!